Our nicest suite, which I will henceforth dub "The Bridal Suite" was the center of all *sorts* of excitement yesterday.
Our journey begins with the reservation. The guest staying the night was upgraded at no charge per Lindsay (GM). Let's call this guest Maggie.
Ok...no problem. Our online reservations had kind of overextended us on our Single King rooms. So right and left, I was upgrading my favorite guests to various suites. Looks like Lindsay had beaten me to it.
I just get on shift at 3 when the phone rings. It's a woman with child/kitchen noises in the background wanting Room 888 (Bridal Suite, for our current purposes).
"One moment please." I mean, she could have checked in early.
Hour and half later:
Her: Room 888 please.
Me: One moment.
I start to think. Did she check in? Hmmm....
Her: Room 888 please.
Me: I can transfer you, but I thought I'd let you know that they haven't checked in yet.
Her: What??!! They were supposed to be there hours ago!
Me: Who exactly are you trying to reach?
Her: The Huxleys.
Me: (searches) The Huxleys aren't staying in that room....In fact, I have no record of Huxleys staying here currently or coming in at any time.
Her: (goes through the classic stages of mourning, Kübler-Ross style. let's start with denial!) That can't be true!
Me: I'm afraid it is. (I go through first names too...)
Her: (loses it. of course we made the mistake. she says belligerently...) This IS the Snappy Hotel is it not??!!
(anyone?? that's right. Anger....grrrr)
Me: Ahh, no, this is the Happy Hotel.
Her: The Happy Hotel. That can't be right. (we argue back and forth for a few minutes. though how that will change the name of our location...oh yeah. that would be bargaining rearing its ugly head)
Her: This is horrible! They were supposed to be here! How am I going to find them? What am I to doooooo?? (ok, I emphasized a tad, but that's what the caterwauling felt like. starring: depression)
Her: Do you have any Snappy Hotels in the area? Do you know their numbers? Can you get those for me? (finally. acceptance. except now she won't stop trying to get me to help her. I don't know where a Snappy Hotel is. dang it.)
Finally, she hangs up
The joys of Room 888 are not over, however.
A woman comes into my lobby. She's stayed here last week. She left a pair of glasses in the bedside drawer she says.
"I'll call housekeeping to check their archives" I say.
But this will not do.
Ms. Botheru says "is anyone in the room now?"
Me: Someone is in it for tonight...
Ms. Botheru: But are they in the room now?
Waaait...are you really asking what I think you're asking?
Ms. Botheru: Because they probably missed them when they were cleaning. Do they even check the drawers? I could just run up and check-"
Ah. You are. Very well then. War!!
Me: I'm very sorry, but the room is occupied. (remember, I've been getting calls, and at this point I assume the room is occupied) I can't let you enter.
And why you would think that would be OK is beyond me.
I call housekeeping and they check their lost and found. Nothing. I check the room and *shock* no one was in it yet! I asked Ms. Botheru where exactly she is so sure she left it, then send housekeeping up.
Ms Botheru: Are you sure I couldn't just...
And guess who it was?
It was Maggie. Cancelling her first night in Room 888
Enough already! Troublesome room....
Lost: One set of Huxleys and eyeglasses